Policies

Return & Exchanges

 

All returns must be in their original condition. To process a return, message us within 48 hours of your delivery with the details of the item or items you would like to return and the reason for the return. Please wait for an email confirmation and instructions from us prior to returning the items. Please keep the original item and all packing material until you speak with us. We insure all our packages through USPS and FEDEX and will need pics of damage, box and label for insurance claims

******Shipping Charges are NOT refundable**********************

 

Colder Climates, Lost or Stolen Mail

ATTENTION COLD CLIMATES AREAS During winter add a heat pack to your order to protect it during shipping. They work for 72+ hours and will keep your plants nice and cozy during their travels. Also connect with your postal worker to make sure they DO NOT leave your package outside in the cold if you are not home. We are not responsible for any packages left out in the cold when shipping to a colder climate in the winter. The plants ship just fine during winter. However if you know your climate is especially cold and your postal worker leaves packages outside take precautions to protect your new little guys on their journey to you. 

 

We are not responsible for stolen or lost mail. However we insure all our packages and can help you file a claim with the post. Email us before ordering to require a signature. The post does charge extra for this but a couple extra dollars is worth protecting your new items and your money

 

Shipping

** We ship to the address you provide via PayPal or with your order.   We are not responsible if you provide the wrong address so please double check after submitting your order **

 

Shipping charges are nonrefundable. The post will not refund these charges

 

Additional info

Read listings carefully if you are unsure of what a product is or sizing please feel free to message us anytime for more info or pics. We are here and happy to help.

 

*****All of our shells are by products no sea life was killed all ethically sourced. 

*****wholesale orders do not come with free plants. Free plants are only for retail orders*****